Let's consider what process executives freak out about? I've seen it go like this: a sale happens, something gets passed off to do (implement/build/create/deliver/transact), and everyone assumes disaster is around the corner (the customer won't be happy; the company will fall apart; no one will mow the front office lawn - ahhh)! And so we build a process map... Based on this reality, I've learned one thing: let the people eat the process map!
People are your process! You've hired experts to do a job, a function. And if you've hired really well (and there is one excellent way to know this - see red letters) then you have nothing to worry about, because your team is going to obsess about process anyway - they are experts. You've got a killer team, and guess what? Two things:
- If you are gaining sales, and repeat customers then...
- Your process is working!
- You WILL have a scalability problem if you don't hire well
- You ALREADY have a scalability problem if no one is buying your product
- You SHOULD build a process map if people are bored, and no one is buying your product!